Customer Operations Manager (COM)

Customer Operations Manager (COM)

n. The MANAGER charged with maintaining a professional, friendly, and well-organized CUSTOMER SERVICE DEPARTMENT and FRONT END. Physically, this includes the parking LOT, vestibule, all CHECKOUT lanes, and the CUSTOMER SERVICE DESK.

Thus, the COM, or Customer Operations Manager also oversees the CSM, or CUSTOMER SERVICE MANAGER. And it is the COM who ultimately handles and coordinates responses to all CUSTOMER-related issues, right down to the appearance and appropriate professional behavior of all ASSOCIATES, whom they also have the responsibility of hiring.

They monitor all cashier-related activities and practices, both to ensure they comply with COMPANY policies, and to help minimize SHRINK. They furthermore monitor the STORE'S bookkeeping and payroll to be sure it's accurate and in compliance with all COMPANY, State and Federal policies and statutes.